Returns & Refunds

We want you to love your purchase. If you're not completely happy, we're here to help.

Returns

You may return your item within 30 days of receiving your order for a full refund.

To be eligible for a return, items must be:

• Unworn and unused

• In their original condition

• Returned with any tags or packaging where applicable

Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.

We recommend using a tracked delivery service, as returned items remain your responsibility until they reach us.

Exchanges

Need a different size? Don't worry, we've got you.

We offer free UK exchanges because we want you to love your purchase. Just drop us an email within 30 days of receiving your order and we'll help get the right size sorted for you, subject to stock availability.

Items must be returned unworn, unused and in their original condition with any tags attached.

Non-Returnable Items

For reasons of hygiene and safety, we are unable to accept returns or exchanges on:

• Lingerie

• Pierced earrings

• Toiletries and beauty products

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible. We will arrange a replacement, exchange, or full refund, including any return postage costs.

How to Request a Return or Exchange

Please email dorinaspd@gmail.com with:

• Your name

• Order number

• Reason for return or exchange

We'll get back to you with instructions as quickly as possible.

Refunds

Once your return has been received and inspected, your refund will be processed within 7 working days and returned via your original payment method.

If you have any questions about returns or exchanges, please don't hesitate to get in touch — we're always happy to help.